Information

Newsletter Special offers, news, exclusives, news, advice ...
Varför handla hos oss
  • Spara 50-80% rabatt varje dag
  • 100% nöjd garanti
  • Expressfrakt
  • Exceptionell kundservice
  • Garanterad säkerhet och integritet
SECURE PAYMENT WITH

All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. Make order with UUKnot.se you agreed to our Terms and Conditions.

Return Policy

Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellation Policy:

- Orders canceled within 6 hours of payment confirmation* will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please click here to proceed.

*When you receive an email from UUKnot.se titled Payment accepted", your payment has been confirmed.

Returning For Replacement Or Refund

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

- We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.

- Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.

- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.

- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@uuknot.se and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

- We don't take any responsibility on the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before.

- We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted

- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is USD 100, the refund is USD 70), and the shipping cost you paid before will not be refunded.

If there are quality problems with your dress(es), please follow the steps below:

1) Contact Customer Service within 24 hours of receiving your package. Your requests must be received within 24 hours after we receive your order by email, otherwise we will not accept.

2) Once your request has been processed by Customer Service, they will provide you with a Product Return Form that must be filled in and included with your return.

3) Send your items to us as soon as possible once Customer Service has provided the form. Include the completed Product Return Form with your return.

Defective, Damaged or Mis-shipped Items

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@uuknot.se and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

Dress is the size you ordered but does not fit

If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:

- You may go to a local tailor to have the dress resized (at your own cost).

- You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.

Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on UUKnot.se. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

We have rights to refuse any disputes, refund and exchange problems if you send us complaints emails, problem emails or dispute emails out of one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.


HemHem

Senaste recensionerna
  • byNatali
  • 03/11/2014
IOtroligt vacker klänning. Lite stor upptill, men ska försöka sy in den. Annars jättenöjd.
  • byLisa
  • 01/10/2014
Måttbeställde denna och den passade perfekt och dessutom var den jättefin. Långt över förväntan. Super !!
  • byLaura
  • 02/26/2014
Vackert sydd klänning. Kändes lite större i måtten än jag tänkt mig, speciellt mycket tyg i kjoldelen. Leverans tiden var förskräcklig då det tog alldeles för lång tid mellan beställning och hem leverans.
  • byFransisca
  • 02/03/2014
Helt underbar klänning! beställde den efter mina mått och den satt helt perfekt.
  • byMarian
  • 01/12/2014
Mycket fin och välsydd klänning. Motsvarade förväntningarna med råge. Relativt snabb leverans fram till dörren trots begärt skräddarsydd.
  • byEvelyn
  • 03/07/2014
Fick min brudklänning.. Jag blev glatt överrakad.. Den va jättefin och jag är överlycklig.. Tack så hemskt mycket för ett underbart arbete.. Jag är super super nöjd över klänningen..
  • byPapikaace
  • 01/03/2014
Det här är en av de sötaste brudklänningar vi har sett. Att beställa en klänning till en av livets största dagar kan vara lite skrämmande och riskfyllt med vi chansade. Betalade det lilla extra för att få klänningen måttbeställd. När den äntligen kom blev vi nästan mållösa.
Vilket arbete och vilken vacker klänning! Det var så många fina och välsydda detaljer. De plisserade vecken av tyll i livet på klänningen hade vi missat på bilden. Ord är nästan överflödiga då klänningen överensstämmer med drömmen på ett nästan skrämmande sätt.
Servicen på detta köp var över förväntan och vi rekommenderar varmt denna sida.
Kanhända att det även blir en klänning beställd till brudens mor genom er. :)
  • byAngelika
  • 01/13/2014
Jag är mycket nöjd med UUknot. Jag beställde bröllopsklänning och angav mina mått. Jag var lite osäker och rädd att beställa min bröllopsklänning via nätet och hade läst tidigare recensioner om UUknot där dessa var både positiva och negativa. Men jag är innerst glad över att ha köpt min fina klänning från de, är jättenöjd! Jättefint tyg, jättebra och billigt pris och mycket snabb leverans!!
  • byAlexandra
  • 01/04/2014
Så fort jag öppnade kartongen så kände jag hur jag pirrade av lycka. När jag väl satt på mig brudklänningen grät jag av lycka för att den var så vacker och satt perfekt efter mina skräddarsydda mått.. Snabb och bra leverans. Tusen tack för ett jätte fin brudklänning som jag nog aldrig kommer att vilja ta av mig
  • byIsabelle
  • 03/27/2014
Jag rekommenderar varmt denna klänningen. Då den var finare en på bild så är supernöjd.
  • byAndreea
  • 02/06/2014
Otroligt vacker och fint sydd!! Trodde inte att man skulle få en så vacker klänning med tanke på det lilla man betalar. Det är en otroligt vacker klänning som är välsydd!
  • byMaialen
  • 02/13/2014
Jag köpte den här klänningen och dom skickade den ganska snabbt, tog kanske 2-3 veckor innan jag hade den på posten. Jättefint hantverk och den satt jättebra på mig! Den var lite längre än jag trodde men fick istället ett fint släp. Jag är jättenöjd över denna klänning och den var mycket finare än jag trodde! Köpte även skor mm till bröllopet och allt var bra kvalité. Jag rekomenderar denna klänning skarp och företag skarpt! :)
  • byStephan
  • 02/29/2015
Jättefin klänning som ser ut som den gör på bilden! Kvalitén känns riktigt bra, både spetsen och pärlorna är fina och sitter väl fastsydda, hela klänningen är välsydd.
  • bySoraya
  • 03/13/2014
Klänningen beställdes med mina personliga mått och den sitter väldigt bra. Har dock inte använt den än då bröllopet är först om en månad
  • byJeanett
  • 01/24/2014
absolutely wonderful! i looked like a goddess ... be aware that the breast cup come out very big and the dress also is very long...
  • byEva
  • 02/12/2014
Dress arrived quickly, and looks just like the picture, fits perfectly.
I probably should have asked for it to be made a little longer, as I was planning on wearing quite high heels, but it's not a real problem, I just got smaller heels.
Thanks!
  • bySapphire
  • 01/12/2014
OMG... this dress is amazing. I ordered size 6 and, hmmm hmmm hmmm.. it is just perfect. As if I was actually measured for this dress. Can't wait to use it. The price is too good for such a gorgeous dress. Thanks
  • byDamika
  • 03/06/2014
The dress is so amazing. All the praises to the designers and tailors. It's just impressive and glamorous. I just love it love it love it.....
  • byTera
  • 01/23/2014
Lovely dress, not cheap. A little bit bigger than expected, but easily fixible. Absolutely satisfied and definetely will buy again.